At Kitty-Purse, we want every purchase to feel as delightful as a cat discovering a sunbeam. If your experience doesn’t meet expectations, here’s how we’ll make it right.
1. Satisfaction Guaranteed
- 30-Day Window: Request a refund or exchange within 30 days of delivery.
- Condition: Items must be unused, in original packaging (including dust bags and tags), and free of pet hair (we love cats, but returns need to stay fresh!).
- Proof: Provide order number or purchase receipt.
2. How Refunds Work
- Processing Time: Refunds issued within 5-10 business days after we receive and inspect the item.
- Original Payment: Refunds go back to your original payment method. For credit/debit cards, timing depends on your bank’s policies.
- Shipping Costs: Return shipping fees are the customer’s responsibility unless the error was ours (e.g., wrong item shipped).
3. Easy Return Steps
- Contact Us: Email returns@kitty-purse.com with your order number and reason for return.
- Ship It Back: We’ll send a prepaid label if applicable, or provide our return address.
- Track & Confirm: Once received, we’ll notify you and process your refund/exchange.
4. Non-Refundable Items
For safety and hygiene, we cannot accept returns for:
- Customized Products: Monogrammed purses or items personalized per your request.
- Final Sale: Clearance or discounted items marked “Final Sale” at checkout.
- Gift Cards: Non-refundable, but purr-fect for treating fellow cat lovers.
5. Damaged or Defective Items
If your Kitty-Purse arrives with flaws (e.g., scratched hardware, stitching issues):
- Report Within 7 Days: Email photos and a description to support@kitty-purse.com.
- Free Replacement/Refund: We’ll cover return shipping and expedite a solution.
6. Exchanges
- Style/Color Swap: Available if the desired item is in stock.
- Price Differences: Additional charges apply for upgrades; refunds issued for downgrades.
7. Questions?
Reach our Cat-Customer Care team:
- Email: support@kitty-purse.com
P.S. Lost your receipt? Don’t worry—we’ll help dig it out of the “paper pile” like a determined kitty! 🐱